TeamMate

The TeamMate 360 model is based on the 72 behaviours used by managers who lead and manage virtual teams or remote team members. The behaviours are grouped into a set of 24 Specific Skills which make up the six Core Skills of TeamMate 360.

Team Planning

Team leaders are responsible for the efficient use of team resources including people, time, equipment and supplies. The effective use of such resources requires team leaders to prepare, communicate, implement and monitor plans to achieve team objectives and performance targets.

Developing team plans which means prioritising and organising work activities in-line with team objectives and performance targets

Focusing on team results which means maintaining a focus on achieving team objectives and performance targets

Implementing change which means planning for and implementing changes to achieve team objectives and performance targets

Managing improvement which means improving team performance by looking for new ideas

Team Leadership

Teams and team members need effective team leadership. An effective team leader is loyal to their team, adopts a flexible leadership style, leads by example and provides clear direction.

Leading by example which means acting as a role model for other team members

Providing direction which means ensuring the team members are focused on the team objectives and performance targets

Leading teams which means providing teams with a clear understanding of their team objectives and performance targets

Developing identity which means promoting a strong team ethos based on a set of team values and a common purpose

Team Communication

Team performance is built on effective communication. Team leaders must facilitate timely and accurate communication to ensure team members understand what is expected. It is important that team leaders use appropriate communication methods.

Communicating effectively which means communicating with team members regularly using the most appropriate methods

Explaining clearly which means presenting ideas, plans and problems in ways that promote understanding

Engaging others which means presenting views and opinions clearly and positively to others, resulting in agreement and consensus

Listening which means seeking and listening to the views and opinions of others

Working as a Team

Team leaders achieve results through the work of team members. Setting up and managing effective teams, requires team leaders to inspire and motivate team members, ensuring that everyone understands and is able to work towards what the team is trying to achieve.

Developing teams which means engaging team members in planning their work to meet team objectives and performance targets

Encouraging collaboration which means supporting team members to cooperate, share information and to improve performance

Supporting teamwork which means addressing concerns and challenges affecting team performance

Respecting colleagues which means respecting people’s values, beliefs and differences

Performance Management

Team leaders must be able to agree clear, measurable objectives, manage the performance of both individuals and teams and provide regular and constructive feedback on their performance. They must also be able to agree clear action plans to help people to achieve their objectives and targets.

Setting objectives which means negotiating individual team objectives which are challenging and achievable

Providing feedback which means giving individual and teams constructive feedback designed to improve performance

Managing performance which means reviewing individual and team performance to ensure that objectives are achieved

Agreeing actions which means negotiating action plans to ensure individual and team objectives are achieved

Exploiting Technology

Team leaders are responsible for ensuring team members work together, share and exchange ideas and information. This includes the use of modern information and communication technologies such as video conferencing, social media and on-line working and collaboration tools.

Using technology which means using digital tools to support the achievement of team objectives and performance targets

Encouraging collaboration which means supporting team members to cooperate, share information and to improve performance

Sharing information which means ensuring team members share and can access essential data and information

Enabling collaboration which means using digital tools to support the achievement of team objectives and performance targets
Teammate360 TeamMate aims to equip team leaders, managers and enterprises with the skills and behaviours to meet the challenge of managing remote teams and to exploit the benefits afforded by the use of remote team-working.

erasmus

This project has been funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.